FAQ:Problems Registering and Running

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Revision as of 00:34, 5 July 2012 by N6TV (talk | contribs) (→‎How do I download, install, register and configure Win-Test on a new computer?: Added link to XE1AY's French translation of Installation Guide)
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How do I download, install, register and configure Win-Test on a new computer?

Click one of the following to view the step-by-step illustrated Win-Test Installation, Registration and Configuration Guide (PDF file):

Volunteers are needed to translate the guide to other languages. Please contact N6TV for the PowerPoint source file.

I selected Help | Register Software, but don't see my Computer Code

Chances are you are running the free "demo" version of Win-Test 4. This version cannot be registered. Download and install the official version from The Official Version 4 Download Site (password required).

When I attempt to download Win-Test 4 the web site asks for a login and password. What should I use?

Your login is usually your callsign.

Both your login and password are located in the "Win-Test Upgrade" or "Win-Test Purchase" email that you should have received when you purchased or upgraded to Version 4 (including free automatic upgrades). Look for an email:

From: robot@win-test.com 
Subject:  Win-Test V4 Free Upgrade
-or-
Subject:  Achat de Win-Test - Win-Test purchase

or similar.

If you can't find the email with your unique web site password, you will need to send an email to F5HRY or F6FVY including your:

  • Account Number
  • Callsign
  • Email address used at time of purchase/upgrade
  • Your new email address if any

I requested a new registration key but I never received an email with the key

First, check your "Spam" folder, if any. Look for an email:

From: robot@win-test.com 
Subject:  Code de validation de Win-Test - Win-Test registration key

Next, please note that registration keys are sent to the email address you provided when you first purchased Win-Test. If you no longer have access to this email address, you will need to send an email to F5HRY or F6FVY including your:

  • Account Number
  • Callsign
  • Old email address
  • New email address

I entered my registration key but Win-Test still comes up in "Demo" mode

Every PC has a unique 13-digit computer code (XXX-XXXX-XXXXXX) and every PC needs a unique 25-digit registration key (XXXXX-XXXXX-XXXXX-XXXXX-XXXXX).

The registration keys for Win-Test Version 3 and Win-Test Version 4 are different. Even if you never purchased or installed Win-Test Version 4, you may have received a "free upgrade" email, especially if your purchased Win-Test Version 3 after June, 2008. If you received such an email, you are automatically going to receive only Version 4 registration keys when you request a key from the Win-Test Registration Page. Such keys do not work on Win-Test Version 3, though no error message is displayed. If you still require a Win-Test Version 3 registration key, you will need to request one by sending an email to F5HRY or F6FVY including your:

  • Account Number
  • Callsign
  • Computer Code

Users who have not received a free upgrade to Version 4 and have not purchased an upgrade to Version 4 will still receive Version 3 registration keys from the web site.

My Virus scanner reports that Win-Test is a Virus!

This is probably a false alarm, especially if you downloaded and installed Win-Test from the Official Win-Test download site.

Many virus scanners are especially prone to falsely reporting the "Artemis" or "Themida" virus in Win-Test Version 4, due to the way the executable is constructed.

You can always upload wt.exe to VirusTotal.com to test it with multiple scanners. If less than 25% of the virus scanners report an issue, it is likely that Win-Test is not infected, and you will need to add an "exception" to your antivirus software to allow Win-Test to run.