Difference between revisions of "FAQ:Problems Registering and Running"
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Revision as of 15:03, 21 May 2020
How do I download, install, register and configure Win-Test on a new computer?
Click one of the following links to view or download the step-by-step illustrated Win-Test Installation, Registration and Configuration Guide (in PDF format) from http://download.win-test.com/registration/ :
- wtreg_en.pdf - English version by N6TV (alternate server)
- wtreg_fr.pdf - French version by F6FVY (alternate version by XE1AY)
- wtreg_es.pdf - Spanish translation by LU5VV (alternate server)
- wtreg_it.pdf - Italian translation by IK2NCJ (alternate server)
- wtreg_de.pdf - German translation by DL1ELY (alternate server)
- wtreg_pt.pdf - Portuguese translation by CU3HY (alternate server)
Volunteers are needed to translate the guide to other languages. Please contact N6TV for the PowerPoint source file.
I selected Help | Register Software, but don't see my Computer Code
Chances are you are running the free "demo" version of Win-Test 4. This version cannot be registered. Download and install the official version from The Official Version 4 Download Site (password required).
When I attempt to download Win-Test 4 the web site asks for a login and password. What should I use?
Your login is usually your callsign.
Both your login and password are located in the "Win-Test Upgrade" or "Win-Test Purchase" email that you should have received when you purchased or upgraded to Version 4 (including free automatic upgrades). Look for an email:
From: email@example.com Subject: Win-Test V4 Free Upgrade -or- Subject: Achat de Win-Test - Win-Test purchase
If you can't find the email with your unique web site password, you will need to send an email to F5HRY or F6FVY including your:
- Account Number
- Email address used at time of purchase/upgrade
- Your new email address if any
I requested a new registration key but I never received an email with the key
First, check your "Spam" folder, if any. Look for an email:
From: firstname.lastname@example.org Subject: Code de validation de Win-Test - Win-Test registration key
Next, please note that registration keys are sent to the email address you provided when you first purchased Win-Test. If you no longer have access to this email address, you will need to send an email to F5HRY or F6FVY including your:
- Account Number
- Old email address
- New email address
Due to security changes made by many email service providers (Google "DMARC policy"), registration keys sent by the Win-Test robot to the following email domains will be discarded automatically, without any warning or notification:
If your registered email address is at one of these domains, contact F5HRY to have your registered email address changed to another domain that still works, such as a Gmail account (gmail.com).
Win-Test always starts in "Demo" mode
Note: Unlike Win-Test Version 3, the free demo version of Win-Test version 4, and the free DXpedition version cannot be registered or "activated"; the full version, which runs in demo mode until it registered via Help | Register Software, is a different file. It must be downloaded from the password-protected download site (see above if you don't have the password).
Every PC has a unique 13-digit computer code (XXX-XXXX-XXXXXX) and every PC needs a unique 25-digit registration key (XXXXX-XXXXX-XXXXX-XXXXX-XXXXX).
The registration keys for Win-Test Version 3 and Win-Test Version 4 are different. Even if you never purchased or installed Win-Test Version 4, you may have received a "free upgrade" email, especially if your purchased Win-Test Version 3 after June, 2008. If you received such an email, you are automatically going to receive only Version 4 registration keys when you request a key from the Win-Test Registration Page. Such keys do not work on Win-Test Version 3, though no error message is displayed. If you still require a Win-Test Version 3 registration key, you will need to request one by sending an email to F5HRY or F6FVY including your:
- Account Number
- Computer Code
Users who have not received a free upgrade to Version 4 and have not purchased an upgrade to Version 4 will still receive Version 3 registration keys from the web site.
My virus scanner reports that Win-Test is a virus!
This is probably a false alarm, especially if you downloaded and installed Win-Test from the Official Win-Test download site.
Many virus scanners are especially prone to falsely reporting the "Artemis" or "Themida" virus in Win-Test Version 4, due to the way the executable is constructed.
You can always upload wt.exe to VirusTotal.com to test it with multiple scanners. If less than 25% of the virus scanners report an issue, it is likely that Win-Test is not infected, and you will need to add an "exception" to your antivirus software to allow Win-Test to run.