Difference between revisions of "FAQ:Problems Registering and Running"
m (→I requested a new registration key but I never received an email with the key: Change F5MZN to F5HRY) |
|||
(13 intermediate revisions by 3 users not shown) | |||
Line 1: | Line 1: | ||
− | ==How do I install, register and configure Win-Test on a new computer?== | + | ==How do I download, install, register and configure Win-Test on a new computer?== |
− | Click one of the following to view the step-by-step illustrated '''Win-Test Installation, Registration and Configuration Guide''' (PDF | + | Click one of the following links to view or download the step-by-step illustrated '''Win-Test Installation, Registration and Configuration Guide''' (in PDF format) from http://download.win-test.com/registration/ : |
− | * [http://bit.ly/registerwt | + | * [http://download.win-test.com/registration/wtreg_en.pdf wtreg_en.pdf] - English version by N6TV ([http://bit.ly/registerwt alternate server]) |
− | * [http://bit.ly/ | + | * [http://download.win-test.com/registration/wtreg_fr.pdf wtreg_fr.pdf] - French version by F6FVY ([http://bit.ly/registerwt_f alternate version by XE1AY]) |
− | * [http://bit.ly/registerwt_it | + | * [http://download.win-test.com/registration/wtreg_es.pdf wtreg_es.pdf] - Spanish translation by LU5VV ([http://bit.ly/registerwt_ea alternate server]) |
− | * [http://bit.ly/registerwt_dl | + | * [http://download.win-test.com/registration/wtreg_it.pdf wtreg_it.pdf] - Italian translation by IK2NCJ ([http://bit.ly/registerwt_it alternate server]) |
+ | * [http://download.win-test.com/registration/wtreg_de.pdf wtreg_de.pdf] - German translation by DL1ELY ([http://bit.ly/registerwt_dl alternate server]) | ||
+ | * [http://download.win-test.com/registration/wtreg_pt.pdf wtreg_pt.pdf] - Portuguese translation by CU3HY ([http://bit.ly/registerwt_ct alternate server]) | ||
Volunteers are needed to translate the guide to other languages. Please [http://www.qrz.com/db/n6tv contact N6TV] for the PowerPoint source file. | Volunteers are needed to translate the guide to other languages. Please [http://www.qrz.com/db/n6tv contact N6TV] for the PowerPoint source file. | ||
+ | |||
==I selected Help | Register Software, but don't see my Computer Code== | ==I selected Help | Register Software, but don't see my Computer Code== | ||
Chances are you are running the free "demo" version of Win-Test 4. This version cannot be registered. Download and install the official version from [http://download.win-test.com/v4/bin The Official Version 4 Download Site] (password required). | Chances are you are running the free "demo" version of Win-Test 4. This version cannot be registered. Download and install the official version from [http://download.win-test.com/v4/bin The Official Version 4 Download Site] (password required). | ||
Line 37: | Line 40: | ||
* New email address | * New email address | ||
− | == | + | Due to security changes made by many email service providers (Google "DMARC policy"), registration keys sent by the Win-Test robot to '''the following email domains will be discarded automatically''', without any warning or notification: |
+ | |||
+ | * aol.com | ||
+ | * att.net | ||
+ | * comcast.net | ||
+ | * darc.de | ||
+ | * kolumbus.fi | ||
+ | * prodigy.net | ||
+ | * sbcglobal.net | ||
+ | * talktalk.net | ||
+ | * yahoo.com | ||
+ | * ymail.com | ||
+ | |||
+ | If your registered email address is at one of these domains, contact F5HRY to have your registered email address changed to another domain that still works, such as a Gmail account (gmail.com). | ||
+ | |||
+ | ==Win-Test always starts in "Demo" mode== | ||
+ | Note: Unlike Win-Test Version 3, the [http://download.win-test.com/v4/demo/ free demo version] of Win-Test version 4, and the [http://download.win-test.com/v4/freeware/ free DXpedition version] cannot be registered or "activated"; the full version, which runs in demo mode until it registered via [[Menu:Help#Register_software| Help | Register Software]], is a different file. It must be downloaded from the [http://download.win-test.com/v4/bin password-protected download site] (see above if you don't have the password). | ||
+ | |||
Every PC has a unique 13-digit '''computer code''' (XXX-XXXX-XXXXXX) and every PC needs a unique 25-digit '''registration key''' (XXXXX-XXXXX-XXXXX-XXXXX-XXXXX). | Every PC has a unique 13-digit '''computer code''' (XXX-XXXX-XXXXXX) and every PC needs a unique 25-digit '''registration key''' (XXXXX-XXXXX-XXXXX-XXXXX-XXXXX). | ||
− | The registration keys for Win-Test Version 3 and Win-Test Version 4 are different. Even if you never purchased or installed Win-Test Version 4, you may have received a "free upgrade" email, especially if your purchased Win-Test Version 3 ''after'' '''June, 2008'''. If you received such an email, you are automatically going to receive only Version 4 registration keys when you request a key from the [http://www.win-test.com/rubrique.php3?id_rubrique=1870 Win-Test Registration Page]. Such keys ''do not work'' on Win-Test Version 3, though no error message is displayed. If you still require a Win-Test Version 3 registration key, you will need to request one by sending an email to F6FVY | + | The registration keys for Win-Test Version 3 and Win-Test Version 4 are different. Even if you never purchased or installed Win-Test Version 4, you may have received a "free upgrade" email, especially if your purchased Win-Test Version 3 ''after'' '''June, 2008'''. If you received such an email, you are automatically going to receive only Version 4 registration keys when you request a key from the [http://www.win-test.com/rubrique.php3?id_rubrique=1870 Win-Test Registration Page]. Such keys ''do not work'' on Win-Test Version 3, though no error message is displayed. If you still require a Win-Test Version 3 registration key, you will need to request one by sending an email to F5HRY or F6FVY including your: |
* Account Number | * Account Number | ||
* Callsign | * Callsign | ||
Line 46: | Line 66: | ||
Users who have not received a free upgrade to Version 4 and have not purchased an upgrade to Version 4 will still receive Version 3 registration keys from the web site. | Users who have not received a free upgrade to Version 4 and have not purchased an upgrade to Version 4 will still receive Version 3 registration keys from the web site. | ||
− | ==My | + | ==My virus scanner reports that Win-Test is a virus!== |
− | This is probably a false alarm, especially if you downloaded and installed Win-Test from the [http://download.win-test.com Official Win-Test download site]. | + | This is most probably a false alarm, especially if you downloaded and installed Win-Test from the [http://download.win-test.com Official Win-Test download site]. |
+ | |||
+ | Many virus scanners are especially prone to falsely reporting the "Artemis" or "Themida" virus in Win-Test Version 4, due to the way the executable is constructed. You will need to add an "exception" to your antivirus software to allow Win-Test to run. | ||
− | + | On Windows 10, Microsoft Defender has been observed inhibiting the start of the '''wt.exe''' or even moving the file into quarantine. To avoid this, add Win-Test's installation directory to the Defender's exception list. | |
− | You can always upload '''wt.exe''' to [http://www.virustotal.com VirusTotal.com] to test it with multiple scanners. If less than 25% of the virus scanners report an issue, it is likely that Win-Test is ''not infected'' | + | You can always upload '''wt.exe''' to [http://www.virustotal.com VirusTotal.com] to test it with multiple scanners. If less than 25% of the virus scanners report an issue, it is likely that Win-Test is ''not infected''. Typically 6-7 out of the 60+ scanners will falsely report a virus in '''wt.exe'''. |
Latest revision as of 18:53, 20 November 2020
How do I download, install, register and configure Win-Test on a new computer?
Click one of the following links to view or download the step-by-step illustrated Win-Test Installation, Registration and Configuration Guide (in PDF format) from http://download.win-test.com/registration/ :
- wtreg_en.pdf - English version by N6TV (alternate server)
- wtreg_fr.pdf - French version by F6FVY (alternate version by XE1AY)
- wtreg_es.pdf - Spanish translation by LU5VV (alternate server)
- wtreg_it.pdf - Italian translation by IK2NCJ (alternate server)
- wtreg_de.pdf - German translation by DL1ELY (alternate server)
- wtreg_pt.pdf - Portuguese translation by CU3HY (alternate server)
Volunteers are needed to translate the guide to other languages. Please contact N6TV for the PowerPoint source file.
I selected Help | Register Software, but don't see my Computer Code
Chances are you are running the free "demo" version of Win-Test 4. This version cannot be registered. Download and install the official version from The Official Version 4 Download Site (password required).
When I attempt to download Win-Test 4 the web site asks for a login and password. What should I use?
Your login is usually your callsign.
Both your login and password are located in the "Win-Test Upgrade" or "Win-Test Purchase" email that you should have received when you purchased or upgraded to Version 4 (including free automatic upgrades). Look for an email:
From: robot@win-test.com Subject: Win-Test V4 Free Upgrade -or- Subject: Achat de Win-Test - Win-Test purchase
or similar.
If you can't find the email with your unique web site password, you will need to send an email to F5HRY or F6FVY including your:
- Account Number
- Callsign
- Email address used at time of purchase/upgrade
- Your new email address if any
I requested a new registration key but I never received an email with the key
First, check your "Spam" folder, if any. Look for an email:
From: robot@win-test.com Subject: Code de validation de Win-Test - Win-Test registration key
Next, please note that registration keys are sent to the email address you provided when you first purchased Win-Test. If you no longer have access to this email address, you will need to send an email to F5HRY or F6FVY including your:
- Account Number
- Callsign
- Old email address
- New email address
Due to security changes made by many email service providers (Google "DMARC policy"), registration keys sent by the Win-Test robot to the following email domains will be discarded automatically, without any warning or notification:
- aol.com
- att.net
- comcast.net
- darc.de
- kolumbus.fi
- prodigy.net
- sbcglobal.net
- talktalk.net
- yahoo.com
- ymail.com
If your registered email address is at one of these domains, contact F5HRY to have your registered email address changed to another domain that still works, such as a Gmail account (gmail.com).
Win-Test always starts in "Demo" mode
Note: Unlike Win-Test Version 3, the free demo version of Win-Test version 4, and the free DXpedition version cannot be registered or "activated"; the full version, which runs in demo mode until it registered via Help | Register Software, is a different file. It must be downloaded from the password-protected download site (see above if you don't have the password).
Every PC has a unique 13-digit computer code (XXX-XXXX-XXXXXX) and every PC needs a unique 25-digit registration key (XXXXX-XXXXX-XXXXX-XXXXX-XXXXX).
The registration keys for Win-Test Version 3 and Win-Test Version 4 are different. Even if you never purchased or installed Win-Test Version 4, you may have received a "free upgrade" email, especially if your purchased Win-Test Version 3 after June, 2008. If you received such an email, you are automatically going to receive only Version 4 registration keys when you request a key from the Win-Test Registration Page. Such keys do not work on Win-Test Version 3, though no error message is displayed. If you still require a Win-Test Version 3 registration key, you will need to request one by sending an email to F5HRY or F6FVY including your:
- Account Number
- Callsign
- Computer Code
Users who have not received a free upgrade to Version 4 and have not purchased an upgrade to Version 4 will still receive Version 3 registration keys from the web site.
My virus scanner reports that Win-Test is a virus!
This is most probably a false alarm, especially if you downloaded and installed Win-Test from the Official Win-Test download site.
Many virus scanners are especially prone to falsely reporting the "Artemis" or "Themida" virus in Win-Test Version 4, due to the way the executable is constructed. You will need to add an "exception" to your antivirus software to allow Win-Test to run.
On Windows 10, Microsoft Defender has been observed inhibiting the start of the wt.exe or even moving the file into quarantine. To avoid this, add Win-Test's installation directory to the Defender's exception list.
You can always upload wt.exe to VirusTotal.com to test it with multiple scanners. If less than 25% of the virus scanners report an issue, it is likely that Win-Test is not infected. Typically 6-7 out of the 60+ scanners will falsely report a virus in wt.exe.