Difference between revisions of "FAQ:Problems Registering and Running"

Latest revision as of 18:53, 20 November 2020

How do I download, install, register and configure Win-Test on a new computer?

Click one of the following links to view or download the step-by-step illustrated Win-Test Installation, Registration and Configuration Guide (in PDF format) from http://download.win-test.com/registration/ :

wtreg_en.pdf - English version by N6TV (alternate server)
wtreg_fr.pdf - French version by F6FVY (alternate version by XE1AY)
wtreg_es.pdf - Spanish translation by LU5VV (alternate server)
wtreg_it.pdf - Italian translation by IK2NCJ (alternate server)
wtreg_de.pdf - German translation by DL1ELY (alternate server)
wtreg_pt.pdf - Portuguese translation by CU3HY (alternate server)

Volunteers are needed to translate the guide to other languages. Please contact N6TV for the PowerPoint source file.

I selected Help | Register Software, but don't see my Computer Code

Chances are you are running the free "demo" version of Win-Test 4. This version cannot be registered. Download and install the official version from The Official Version 4 Download Site (password required).

When I attempt to download Win-Test 4 the web site asks for a login and password. What should I use?

Your login is usually your callsign.

Both your login and password are located in the "Win-Test Upgrade" or "Win-Test Purchase" email that you should have received when you purchased or upgraded to Version 4 (including free automatic upgrades). Look for an email:

From: robot@win-test.com 
Subject:  Win-Test V4 Free Upgrade
-or-
Subject:  Achat de Win-Test - Win-Test purchase

or similar.

If you can't find the email with your unique web site password, you will need to send an email to F5HRY or F6FVY including your:

Account Number
Callsign
Email address used at time of purchase/upgrade
Your new email address if any

I requested a new registration key but I never received an email with the key

First, check your "Spam" folder, if any. Look for an email:

From: robot@win-test.com 
Subject:  Code de validation de Win-Test - Win-Test registration key

Next, please note that registration keys are sent to the email address you provided when you first purchased Win-Test. If you no longer have access to this email address, you will need to send an email to F5HRY or F6FVY including your:

Account Number
Callsign
Old email address
New email address

Due to security changes made by many email service providers (Google "DMARC policy"), registration keys sent by the Win-Test robot to the following email domains will be discarded automatically, without any warning or notification:

aol.com
att.net
comcast.net
darc.de
kolumbus.fi
prodigy.net
sbcglobal.net
talktalk.net
yahoo.com
ymail.com

If your registered email address is at one of these domains, contact F5HRY to have your registered email address changed to another domain that still works, such as a Gmail account (gmail.com).

Win-Test always starts in "Demo" mode

Note: Unlike Win-Test Version 3, the free demo version of Win-Test version 4, and the free DXpedition version cannot be registered or "activated"; the full version, which runs in demo mode until it registered via Help | Register Software, is a different file. It must be downloaded from the password-protected download site (see above if you don't have the password).

Every PC has a unique 13-digit computer code (XXX-XXXX-XXXXXX) and every PC needs a unique 25-digit registration key (XXXXX-XXXXX-XXXXX-XXXXX-XXXXX).

The registration keys for Win-Test Version 3 and Win-Test Version 4 are different. Even if you never purchased or installed Win-Test Version 4, you may have received a "free upgrade" email, especially if your purchased Win-Test Version 3 after June, 2008. If you received such an email, you are automatically going to receive only Version 4 registration keys when you request a key from the Win-Test Registration Page. Such keys do not work on Win-Test Version 3, though no error message is displayed. If you still require a Win-Test Version 3 registration key, you will need to request one by sending an email to F5HRY or F6FVY including your:

Account Number
Callsign
Computer Code

Users who have not received a free upgrade to Version 4 and have not purchased an upgrade to Version 4 will still receive Version 3 registration keys from the web site.

My virus scanner reports that Win-Test is a virus!

This is most probably a false alarm, especially if you downloaded and installed Win-Test from the Official Win-Test download site.

Many virus scanners are especially prone to falsely reporting the "Artemis" or "Themida" virus in Win-Test Version 4, due to the way the executable is constructed. You will need to add an "exception" to your antivirus software to allow Win-Test to run.

On Windows 10, Microsoft Defender has been observed inhibiting the start of the wt.exe or even moving the file into quarantine. To avoid this, add Win-Test's installation directory to the Defender's exception list.

You can always upload wt.exe to VirusTotal.com to test it with multiple scanners. If less than 25% of the virus scanners report an issue, it is likely that Win-Test is not infected. Typically 6-7 out of the 60+ scanners will falsely report a virus in wt.exe.

@@ Line 1: / Line 1: @@
-==How do I install, register and configure Win-Test on a new computer?==
+==How do I download, install, register and configure Win-Test on a new computer?==
-Click one of the following to view the step-by-step illustrated '''Win-Test Installation, Registration and Configuration Guide''' (PDF file):
+Click one of the following links to view or download the step-by-step illustrated '''Win-Test Installation, Registration and Configuration Guide''' (in PDF format) from http://download.win-test.com/registration/ :
-* [http://bit.ly/registerwt English version] by N6TV
+* [http://download.win-test.com/registration/wtreg_en.pdf wtreg_en.pdf] - English version by N6TV ([http://bit.ly/registerwt alternate server])
-* [http://bit.ly/registerwt_ea Spanish translation] by LU5VV
+* [http://download.win-test.com/registration/wtreg_fr.pdf wtreg_fr.pdf] - French version by F6FVY ([http://bit.ly/registerwt_f alternate version  by XE1AY])
-* [http://bit.ly/registerwt_it Italian translation] by IK2NCJ
+* [http://download.win-test.com/registration/wtreg_es.pdf wtreg_es.pdf] - Spanish translation by LU5VV ([http://bit.ly/registerwt_ea alternate server])
-* [http://bit.ly/registerwt_dl German translation] by DL1ELY
+* [http://download.win-test.com/registration/wtreg_it.pdf wtreg_it.pdf] - Italian translation by IK2NCJ ([http://bit.ly/registerwt_it alternate server])
+* [http://download.win-test.com/registration/wtreg_de.pdf wtreg_de.pdf] - German translation by DL1ELY ([http://bit.ly/registerwt_dl alternate server])
+* [http://download.win-test.com/registration/wtreg_pt.pdf wtreg_pt.pdf] - Portuguese translation by CU3HY ([http://bit.ly/registerwt_ct alternate server])
 Volunteers are needed to translate the guide to other languages.  Please [http://www.qrz.com/db/n6tv contact N6TV] for the PowerPoint source file.
 ==I selected Help | Register Software, but don't see my Computer Code==
 Chances are you are running the free "demo" version of Win-Test 4.  This version cannot be registered.  Download and install the official version from [http://download.win-test.com/v4/bin The Official Version 4 Download Site] (password required).
@@ Line 20: / Line 23: @@
 or similar.
-If you can't find the email with your unique web site password, you will need to send an email to F6FVY or F5MZN including your:
+If you can't find the email with your unique web site password, you will need to send an email to F5HRY or F6FVY including your:
 * Account Number
 * Callsign
@@ Line 31: / Line 34: @@
   Subject:  '''Code de validation de Win-Test - Win-Test registration key'''
-Next, please note that registration keys are sent to the '''email address you provided when you first purchased Win-Test'''.  If you no longer have access to this email address, you will need to send an email to F6FVY or F5MZN including your:
+Next, please note that registration keys are sent to the '''email address you provided when you first purchased Win-Test'''.  If you no longer have access to this email address, you will need to send an email to F5HRY or F6FVY including your:
 * Account Number
 * Callsign
@@ Line 37: / Line 40: @@
 * New email address
-==I entered my registration key but Win-Test still comes up in "Demo" mode==
+Due to security changes made by many email service providers (Google "DMARC policy"), registration keys sent by the Win-Test robot to '''the following email domains will be discarded automatically''', without any warning or notification:
+* aol.com
+* att.net
+* comcast.net
+* darc.de
+* kolumbus.fi
+* prodigy.net
+* sbcglobal.net
+* talktalk.net
+* yahoo.com
+* ymail.com
+If your registered email address is at one of these domains, contact F5HRY to have your registered email address changed to another domain that still works, such as a Gmail account (gmail.com).
+==Win-Test always starts in "Demo" mode==
+Note:  Unlike Win-Test Version 3, the [http://download.win-test.com/v4/demo/ free demo version] of Win-Test version 4, and the [http://download.win-test.com/v4/freeware/ free DXpedition version] cannot be registered or "activated"; the full version, which runs in demo mode until it registered via [[Menu:Help#Register_software| Help | Register Software]], is a different file.  It must be downloaded from the [http://download.win-test.com/v4/bin password-protected download site] (see above if you don't have the password).
 Every PC has a unique 13-digit '''computer code''' (XXX-XXXX-XXXXXX) and every PC needs a unique 25-digit '''registration key''' (XXXXX-XXXXX-XXXXX-XXXXX-XXXXX).
-The registration keys for Win-Test Version 3 and Win-Test Version 4 are different.  Even if you never purchased or installed Win-Test Version 4, you may have received a "free upgrade" email, especially if your purchased Win-Test Version 3 ''after'' '''June, 2008'''.  If you received such an email, you are automatically going to receive only Version 4 registration keys when you request a key from the [http://www.win-test.com/rubrique.php3?id_rubrique=1870 Win-Test Registration Page].  Such keys ''do not work'' on Win-Test Version 3, though no error message is displayed.  If you still require a Win-Test Version 3 registration key, you will need to request one by sending an email to F6FVY or F5MZN including your:
+The registration keys for Win-Test Version 3 and Win-Test Version 4 are different.  Even if you never purchased or installed Win-Test Version 4, you may have received a "free upgrade" email, especially if your purchased Win-Test Version 3 ''after'' '''June, 2008'''.  If you received such an email, you are automatically going to receive only Version 4 registration keys when you request a key from the [http://www.win-test.com/rubrique.php3?id_rubrique=1870 Win-Test Registration Page].  Such keys ''do not work'' on Win-Test Version 3, though no error message is displayed.  If you still require a Win-Test Version 3 registration key, you will need to request one by sending an email to F5HRY or F6FVY including your:
 * Account Number
 * Callsign
@@ Line 46: / Line 66: @@
 Users who have not received a free upgrade to Version 4 and have not purchased an upgrade to Version 4 will still receive Version 3 registration keys from the web site.
-==My Virus scanner reports that Win-Test is a Virus!==
+==My virus scanner reports that Win-Test is a virus!==
-This is probably a false alarm, especially if you downloaded and installed Win-Test from the [http://download.win-test.com Official Win-Test download site].
+This is most probably a false alarm, especially if you downloaded and installed Win-Test from the [http://download.win-test.com Official Win-Test download site].
+Many virus scanners are especially prone to falsely reporting the "Artemis" or "Themida" virus in Win-Test Version 4, due to the way the executable is constructed. You will need to add an "exception" to your antivirus software to allow Win-Test to run.
-Many virus scanners are especially prone to falsely reporting the "Artemis" or "Themida" virus in Win-Test Version 4, due to the way the executable is constructed.
+On Windows 10, Microsoft Defender has been observed inhibiting the start of the '''wt.exe''' or even moving the file into quarantine. To avoid this, add Win-Test's installation directory to the Defender's exception list.
-You can always upload '''wt.exe''' to [http://www.virustotal.com VirusTotal.com] to test it with multiple scanners.  If less than 25% of the virus scanners report an issue, it is likely that Win-Test is ''not infected'', and you will need to add an "exception" to your antivirus software to allow Win-Test to run.
+You can always upload '''wt.exe''' to [http://www.virustotal.com VirusTotal.com] to test it with multiple scanners.  If less than 25% of the virus scanners report an issue, it is likely that Win-Test is ''not infected''. Typically 6-7 out of the 60+ scanners will falsely report a virus in '''wt.exe'''.