FAQ:Problems Registering and Running

From Win-Test Wiki
Revision as of 04:13, 20 January 2010 by N6TV (Talk | contribs) (When I attempt to download Win-Test 4 the web site asks for a password. What should I use?: Added email address where Win-Test email with password comes from)

Jump to: navigation, search

I selected Help | Register Software, but don't see my Computer Code

Chances are you are running the free "demo" version of Win-Test 4. This version cannot be registered. Download and install the official version from The Official Version 4 Download Site (password required).

When I attempt to download Win-Test 4 the web site asks for a password. What should I use?

Your password for the web site should be included in the "Upgrade" email that you should have received when you purchased or upgraded to Version 4 (including free automatic upgrades). Look for an email:

From: robot@win-test.com 
Subject:  Win-Test V4 Free Upgrade

or similar.

If you can't find the email with your unique web site password, you will need to send an email to F6FVY or F5MZN including your:

  • Account Number
  • Callsign
  • Email address used at time of purchase/upgrade
  • Your new email address if any

I requested a new registration key but I never received an email with the key

First, check your "Spam" folder, if any.

Next, please note that registration keys are sent to the email address you provided when you first purchased Win-Test. If you no longer have access to this email address, you will need to send an email to F6FVY or F5MZN including your:

  • Account Number
  • Callsign
  • Old email address
  • New email address

I entered my registration key but Win-Test still comes up in "Demo" mode

Every PC has a unique 13-digit computer code (XXX-XXXX-XXXXXX) and every PC needs a unique 25-digit registration key (XXXXX-XXXXX-XXXXX-XXXXX-XXXXX).

The registration keys for Win-Test Version 3 and Win-Test Version 4 are different. Even if you never purchased or installed Win-Test Version 4, you may have received a "free upgrade" email, especially if your purchased Win-Test Version 3 after June, 2008. If you received such an email, you are automatically going to receive only Version 4 registration keys when you request a key from the Win-Test Registration Page. Such keys do not work on Win-Test Version 3, though no error message is displayed. If you still require a Win-Test Version 3 registration key, you will need to request one by sending an email to F6FVY or F5MZN including your:

  • Account Number
  • Callsign
  • Computer Code

Users who have not received a free upgrade to Version 4 and have not purchased an upgrade to Version 4 will still receive Version 3 registration keys from the web site.

My Virus scanner reports that Win-Test is a Virus!

This is probably a false alarm, especially if you downloaded and installed Win-Test from the Official Win-Test download site.

Many virus scanners are especially prone to falsely reporting the "Artemis" or "Themida" virus in Win-Test Version 4, due to the way the executable is constructed.

You can always upload wt.exe to VirusTotal.com to test it with multiple scanners. If less than 25% of the virus scanners report an issue, it is likely that Win-Test is not infected, and you will need to add an "exception" to your antivirus software to allow Win-Test to run.