Difference between revisions of "FAQ:Problems Registering and Running"

From Win-Test Wiki
Jump to: navigation, search
m (I requested a new registration key but I never received an email with the key: Explained what Win-Test reg. keys look like)
m (I requested a new registration key but I never received an email with the key: Added prodigy.net (now provided by Yahoo))
 
(17 intermediate revisions by 4 users not shown)
Line 1: Line 1:
 +
==How do I download, install, register and configure Win-Test on a new computer?==
 +
Click one of the following links to view or download the step-by-step illustrated '''Win-Test Installation, Registration and Configuration Guide''' (in PDF format) from http://download.win-test.com/registration/ :
 +
* [http://download.win-test.com/registration/wtreg_en.pdf wtreg_en.pdf] - English version by N6TV ([http://bit.ly/registerwt alternate server])
 +
* [http://download.win-test.com/registration/wtreg_fr.pdf wtreg_fr.pdf] - French version by F6FVY ([http://bit.ly/registerwt_f alternate version  by XE1AY])
 +
* [http://download.win-test.com/registration/wtreg_es.pdf wtreg_es.pdf] - Spanish translation by LU5VV ([http://bit.ly/registerwt_ea alternate server])
 +
* [http://download.win-test.com/registration/wtreg_it.pdf wtreg_it.pdf] - Italian translation by IK2NCJ ([http://bit.ly/registerwt_it alternate server])
 +
* [http://download.win-test.com/registration/wtreg_de.pdf wtreg_de.pdf] - German translation by DL1ELY ([http://bit.ly/registerwt_dl alternate server])
 +
* [http://download.win-test.com/registration/wtreg_pt.pdf wtreg_pt.pdf] - Portuguese translation by CU3HY ([http://bit.ly/registerwt_ct alternate server])
 +
 +
Volunteers are needed to translate the guide to other languages.  Please [http://www.qrz.com/db/n6tv contact N6TV] for the PowerPoint source file.
 +
 
==I selected Help | Register Software, but don't see my Computer Code==
 
==I selected Help | Register Software, but don't see my Computer Code==
 
Chances are you are running the free "demo" version of Win-Test 4.  This version cannot be registered.  Download and install the official version from [http://download.win-test.com/v4/bin The Official Version 4 Download Site] (password required).
 
Chances are you are running the free "demo" version of Win-Test 4.  This version cannot be registered.  Download and install the official version from [http://download.win-test.com/v4/bin The Official Version 4 Download Site] (password required).
  
==When I attempt to download Win-Test 4 the web site asks for a password.  What should I use?==
+
==When I attempt to download Win-Test 4 the web site asks for a login and password.  What should I use?==
Your password for the web site should be included in the "Upgrade" email that you should have received when you purchased or upgraded to Version 4 (including free automatic upgrades).  Look for an email:
+
Your '''login''' is usually your '''callsign'''.
 +
 
 +
Both your '''login''' and '''password''' are located in the "Win-Test Upgrade" or "Win-Test Purchase" email that you should have received when you purchased or upgraded to Version 4 (including free automatic upgrades).  Look for an email:
 
  From: '''robot@win-test.com'''  
 
  From: '''robot@win-test.com'''  
 
  Subject:  '''Win-Test V4 Free Upgrade'''
 
  Subject:  '''Win-Test V4 Free Upgrade'''
 +
-or-
 +
Subject:  '''Achat de Win-Test - Win-Test purchase'''
 
or similar.
 
or similar.
  
If you can't find the email with your unique web site password, you will need to send an email to F6FVY or F5MZN including your:
+
If you can't find the email with your unique web site password, you will need to send an email to F5HRY or F6FVY including your:
 
* Account Number
 
* Account Number
 
* Callsign
 
* Callsign
Line 19: Line 34:
 
  Subject:  '''Code de validation de Win-Test - Win-Test registration key'''
 
  Subject:  '''Code de validation de Win-Test - Win-Test registration key'''
  
Next, please note that registration keys are sent to the '''email address you provided when you first purchased Win-Test'''.  If you no longer have access to this email address, you will need to send an email to F6FVY or F5MZN including your:
+
Next, please note that registration keys are sent to the '''email address you provided when you first purchased Win-Test'''.  If you no longer have access to this email address, you will need to send an email to F5HRY or F6FVY including your:
 
* Account Number
 
* Account Number
 
* Callsign
 
* Callsign
Line 25: Line 40:
 
* New email address
 
* New email address
  
==I entered my registration key but Win-Test still comes up in "Demo" mode==
+
Due to security changes made by many email service providers (Google "DMARC policy"), registration keys sent by the Win-Test robot to '''the following email domains will be discarded automatically''', without any warning or notification:
 +
 
 +
* aol.com
 +
* att.net
 +
* comcast.net
 +
* kolumbus.fi
 +
* prodigy.net
 +
* sbcglobal.net
 +
* yahoo.com
 +
* ymail.com
 +
 
 +
If your registered email address is at one of these domains, contact F5HRY to have your registered email address changed to another domain that still works, such as a Gmail account (gmail.com).
 +
 
 +
==Win-Test always starts in "Demo" mode==
 +
Note:  Unlike Win-Test Version 3, the [http://download.win-test.com/v4/demo/ free demo version] of Win-Test version 4, and the [http://download.win-test.com/v4/freeware/ free DXpedition version] cannot be registered or "activated"; the full version, which runs in demo mode until it registered via [[Menu:Help#Register_software| Help | Register Software]], is a different file.  It must be downloaded from the [http://download.win-test.com/v4/bin password-protected download site] (see above if you don't have the password).
 +
 
 
Every PC has a unique 13-digit '''computer code''' (XXX-XXXX-XXXXXX) and every PC needs a unique 25-digit '''registration key''' (XXXXX-XXXXX-XXXXX-XXXXX-XXXXX).
 
Every PC has a unique 13-digit '''computer code''' (XXX-XXXX-XXXXXX) and every PC needs a unique 25-digit '''registration key''' (XXXXX-XXXXX-XXXXX-XXXXX-XXXXX).
  
The registration keys for Win-Test Version 3 and Win-Test Version 4 are different.  Even if you never purchased or installed Win-Test Version 4, you may have received a "free upgrade" email, especially if your purchased Win-Test Version 3 ''after'' '''June, 2008'''.  If you received such an email, you are automatically going to receive only Version 4 registration keys when you request a key from the [http://www.win-test.com/rubrique.php3?id_rubrique=1870 Win-Test Registration Page].  Such keys ''do not work'' on Win-Test Version 3, though no error message is displayed.  If you still require a Win-Test Version 3 registration key, you will need to request one by sending an email to F6FVY or F5MZN including your:
+
The registration keys for Win-Test Version 3 and Win-Test Version 4 are different.  Even if you never purchased or installed Win-Test Version 4, you may have received a "free upgrade" email, especially if your purchased Win-Test Version 3 ''after'' '''June, 2008'''.  If you received such an email, you are automatically going to receive only Version 4 registration keys when you request a key from the [http://www.win-test.com/rubrique.php3?id_rubrique=1870 Win-Test Registration Page].  Such keys ''do not work'' on Win-Test Version 3, though no error message is displayed.  If you still require a Win-Test Version 3 registration key, you will need to request one by sending an email to F5HRY or F6FVY including your:
 
* Account Number
 
* Account Number
 
* Callsign
 
* Callsign
Line 34: Line 64:
 
Users who have not received a free upgrade to Version 4 and have not purchased an upgrade to Version 4 will still receive Version 3 registration keys from the web site.
 
Users who have not received a free upgrade to Version 4 and have not purchased an upgrade to Version 4 will still receive Version 3 registration keys from the web site.
  
==My Virus scanner reports that Win-Test is a Virus!==
+
==My virus scanner reports that Win-Test is a virus!==
 
This is probably a false alarm, especially if you downloaded and installed Win-Test from the [http://download.win-test.com Official Win-Test download site].
 
This is probably a false alarm, especially if you downloaded and installed Win-Test from the [http://download.win-test.com Official Win-Test download site].
  

Latest revision as of 07:05, 3 August 2017

How do I download, install, register and configure Win-Test on a new computer?

Click one of the following links to view or download the step-by-step illustrated Win-Test Installation, Registration and Configuration Guide (in PDF format) from http://download.win-test.com/registration/ :

Volunteers are needed to translate the guide to other languages. Please contact N6TV for the PowerPoint source file.

I selected Help | Register Software, but don't see my Computer Code

Chances are you are running the free "demo" version of Win-Test 4. This version cannot be registered. Download and install the official version from The Official Version 4 Download Site (password required).

When I attempt to download Win-Test 4 the web site asks for a login and password. What should I use?

Your login is usually your callsign.

Both your login and password are located in the "Win-Test Upgrade" or "Win-Test Purchase" email that you should have received when you purchased or upgraded to Version 4 (including free automatic upgrades). Look for an email:

From: robot@win-test.com 
Subject:  Win-Test V4 Free Upgrade
-or-
Subject:  Achat de Win-Test - Win-Test purchase

or similar.

If you can't find the email with your unique web site password, you will need to send an email to F5HRY or F6FVY including your:

  • Account Number
  • Callsign
  • Email address used at time of purchase/upgrade
  • Your new email address if any

I requested a new registration key but I never received an email with the key

First, check your "Spam" folder, if any. Look for an email:

From: robot@win-test.com 
Subject:  Code de validation de Win-Test - Win-Test registration key

Next, please note that registration keys are sent to the email address you provided when you first purchased Win-Test. If you no longer have access to this email address, you will need to send an email to F5HRY or F6FVY including your:

  • Account Number
  • Callsign
  • Old email address
  • New email address

Due to security changes made by many email service providers (Google "DMARC policy"), registration keys sent by the Win-Test robot to the following email domains will be discarded automatically, without any warning or notification:

  • aol.com
  • att.net
  • comcast.net
  • kolumbus.fi
  • prodigy.net
  • sbcglobal.net
  • yahoo.com
  • ymail.com

If your registered email address is at one of these domains, contact F5HRY to have your registered email address changed to another domain that still works, such as a Gmail account (gmail.com).

Win-Test always starts in "Demo" mode

Note: Unlike Win-Test Version 3, the free demo version of Win-Test version 4, and the free DXpedition version cannot be registered or "activated"; the full version, which runs in demo mode until it registered via Help | Register Software, is a different file. It must be downloaded from the password-protected download site (see above if you don't have the password).

Every PC has a unique 13-digit computer code (XXX-XXXX-XXXXXX) and every PC needs a unique 25-digit registration key (XXXXX-XXXXX-XXXXX-XXXXX-XXXXX).

The registration keys for Win-Test Version 3 and Win-Test Version 4 are different. Even if you never purchased or installed Win-Test Version 4, you may have received a "free upgrade" email, especially if your purchased Win-Test Version 3 after June, 2008. If you received such an email, you are automatically going to receive only Version 4 registration keys when you request a key from the Win-Test Registration Page. Such keys do not work on Win-Test Version 3, though no error message is displayed. If you still require a Win-Test Version 3 registration key, you will need to request one by sending an email to F5HRY or F6FVY including your:

  • Account Number
  • Callsign
  • Computer Code

Users who have not received a free upgrade to Version 4 and have not purchased an upgrade to Version 4 will still receive Version 3 registration keys from the web site.

My virus scanner reports that Win-Test is a virus!

This is probably a false alarm, especially if you downloaded and installed Win-Test from the Official Win-Test download site.

Many virus scanners are especially prone to falsely reporting the "Artemis" or "Themida" virus in Win-Test Version 4, due to the way the executable is constructed.

You can always upload wt.exe to VirusTotal.com to test it with multiple scanners. If less than 25% of the virus scanners report an issue, it is likely that Win-Test is not infected, and you will need to add an "exception" to your antivirus software to allow Win-Test to run.