Difference between revisions of "FAQ:Problems Registering and Running"

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m (New FAQ page for registration / AntiVirus issues)
 
m (I requested a new registration key but I never received an email with the key: Added prodigy.net (now provided by Yahoo))
 
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==My Virus scanner reports that Win-Test is a Virus!==
+
==How do I download, install, register and configure Win-Test on a new computer?==
This is probably a false alarm, especially if you downloaded and installed Win-Test from the [http://download.win-test.com Official Win-Test download site].
+
Click one of the following links to view or download the step-by-step illustrated '''Win-Test Installation, Registration and Configuration Guide''' (in PDF format) from http://download.win-test.com/registration/ :
 +
* [http://download.win-test.com/registration/wtreg_en.pdf wtreg_en.pdf] - English version by N6TV ([http://bit.ly/registerwt alternate server])
 +
* [http://download.win-test.com/registration/wtreg_fr.pdf wtreg_fr.pdf] - French version by F6FVY ([http://bit.ly/registerwt_f alternate version  by XE1AY])
 +
* [http://download.win-test.com/registration/wtreg_es.pdf wtreg_es.pdf] - Spanish translation by LU5VV ([http://bit.ly/registerwt_ea alternate server])
 +
* [http://download.win-test.com/registration/wtreg_it.pdf wtreg_it.pdf] - Italian translation by IK2NCJ ([http://bit.ly/registerwt_it alternate server])
 +
* [http://download.win-test.com/registration/wtreg_de.pdf wtreg_de.pdf] - German translation by DL1ELY ([http://bit.ly/registerwt_dl alternate server])
 +
* [http://download.win-test.com/registration/wtreg_pt.pdf wtreg_pt.pdf] - Portuguese translation by CU3HY ([http://bit.ly/registerwt_ct alternate server])
  
Many virus scanners are especially prone to falsely reporting the "Artemis" or "Themida" virus in Win-Test Version 4, due to the way the executable is constructed.
+
Volunteers are needed to translate the guide to other languages.  Please [http://www.qrz.com/db/n6tv contact N6TV] for the PowerPoint source file.
  
You can always upload '''wt.exe''' to [http://www.virustotal.com VirusTotal.com] to test it with multiple scanners. If less than 25% of the virus scanners report an issue, it is likely that Win-Test is ''not infected'', and you will need to add an "exception" to your antivirus software to allow Win-Test to run.
+
==I selected Help | Register Software, but don't see my Computer Code==
==I entered my registration key but Win-Test still comes up in "Demo" mode==
+
Chances are you are running the free "demo" version of Win-Test 4. This version cannot be registered.  Download and install the official version from [http://download.win-test.com/v4/bin The Official Version 4 Download Site] (password required).
The registration keys for Win-Test Version 3 and Win-Test Version 4 are different.  Even if you never purchased or installed Win-Test Version 4, you may have received a "free upgrade" email, especially if your purchased Win-Test Version 3 ''after'' '''June, 2008'''. If you received such an email, you are automatically going to receive only Version 4 registration keys when you request a key from the [http://www.win-test.com/rubrique.php3?id_rubrique=1870 Win-Test Registration Page]. Such keys ''do not work'' on Win-Test Version 3, though no error message is displayed.  If you still require a Win-Test Version 3 registration key, you will need to request one by sending an email to F6FVY or F5MZN including your:
+
 
 +
==When I attempt to download Win-Test 4 the web site asks for a login and password.  What should I use?==
 +
Your '''login''' is usually your '''callsign'''.
 +
 
 +
Both your '''login''' and '''password''' are located in the "Win-Test Upgrade" or "Win-Test Purchase" email that you should have received when you purchased or upgraded to Version 4 (including free automatic upgrades).  Look for an email:
 +
From: '''robot@win-test.com'''  
 +
Subject:  '''Win-Test V4 Free Upgrade'''
 +
  -or-
 +
Subject: '''Achat de Win-Test - Win-Test purchase'''
 +
or similar.
 +
 
 +
If you can't find the email with your unique web site password, you will need to send an email to F5HRY or F6FVY including your:
 
* Account Number
 
* Account Number
 
* Callsign
 
* Callsign
* Computer Code
+
* Email address used at time of purchase/upgrade
Users who have not received a free upgrade to Version 4 and have not purchased an upgrade to Version 4 will still receive Version 3 registration keys from the web site.
+
* Your new email address if any
==I selected Help | Register Software, but don't see my Computer Code==
+
 
Chances are you are running the free "demo" version of Win-Test 4.  This version cannot be registered.  Download and install the official version from [http://download.win-test.com/v4/bin The Official Version 4 Download Site] (password required).  Your password for the web site should be included in the "Upgrade" email that you should have received.
+
 
==I requested a new registration key but I never received an email with the key==
 
==I requested a new registration key but I never received an email with the key==
First, check your "Spam" folder, if any.
+
First, check your "Spam" folder, if any. Look for an email:
 +
From: '''robot@win-test.com'''
 +
Subject:  '''Code de validation de Win-Test - Win-Test registration key'''
  
Next, please note that registration keys are sent to the '''email address you provided when you first purchased Win-Test'''.  If you no longer have access to this email address, you will need to send an email to F6FVY or F5MZN including your:
+
Next, please note that registration keys are sent to the '''email address you provided when you first purchased Win-Test'''.  If you no longer have access to this email address, you will need to send an email to F5HRY or F6FVY including your:
 
* Account Number
 
* Account Number
 
* Callsign
 
* Callsign
 
* Old email address
 
* Old email address
 
* New email address
 
* New email address
 +
 +
Due to security changes made by many email service providers (Google "DMARC policy"), registration keys sent by the Win-Test robot to '''the following email domains will be discarded automatically''', without any warning or notification:
 +
 +
* aol.com
 +
* att.net
 +
* comcast.net
 +
* kolumbus.fi
 +
* prodigy.net
 +
* sbcglobal.net
 +
* yahoo.com
 +
* ymail.com
 +
 +
If your registered email address is at one of these domains, contact F5HRY to have your registered email address changed to another domain that still works, such as a Gmail account (gmail.com).
 +
 +
==Win-Test always starts in "Demo" mode==
 +
Note:  Unlike Win-Test Version 3, the [http://download.win-test.com/v4/demo/ free demo version] of Win-Test version 4, and the [http://download.win-test.com/v4/freeware/ free DXpedition version] cannot be registered or "activated"; the full version, which runs in demo mode until it registered via [[Menu:Help#Register_software| Help | Register Software]], is a different file.  It must be downloaded from the [http://download.win-test.com/v4/bin password-protected download site] (see above if you don't have the password).
 +
 +
Every PC has a unique 13-digit '''computer code''' (XXX-XXXX-XXXXXX) and every PC needs a unique 25-digit '''registration key''' (XXXXX-XXXXX-XXXXX-XXXXX-XXXXX).
 +
 +
The registration keys for Win-Test Version 3 and Win-Test Version 4 are different.  Even if you never purchased or installed Win-Test Version 4, you may have received a "free upgrade" email, especially if your purchased Win-Test Version 3 ''after'' '''June, 2008'''.  If you received such an email, you are automatically going to receive only Version 4 registration keys when you request a key from the [http://www.win-test.com/rubrique.php3?id_rubrique=1870 Win-Test Registration Page].  Such keys ''do not work'' on Win-Test Version 3, though no error message is displayed.  If you still require a Win-Test Version 3 registration key, you will need to request one by sending an email to F5HRY or F6FVY including your:
 +
* Account Number
 +
* Callsign
 +
* Computer Code
 +
Users who have not received a free upgrade to Version 4 and have not purchased an upgrade to Version 4 will still receive Version 3 registration keys from the web site.
 +
 +
==My virus scanner reports that Win-Test is a virus!==
 +
This is probably a false alarm, especially if you downloaded and installed Win-Test from the [http://download.win-test.com Official Win-Test download site].
 +
 +
Many virus scanners are especially prone to falsely reporting the "Artemis" or "Themida" virus in Win-Test Version 4, due to the way the executable is constructed.
 +
 +
You can always upload '''wt.exe''' to [http://www.virustotal.com VirusTotal.com] to test it with multiple scanners.  If less than 25% of the virus scanners report an issue, it is likely that Win-Test is ''not infected'', and you will need to add an "exception" to your antivirus software to allow Win-Test to run.

Latest revision as of 06:05, 3 August 2017

How do I download, install, register and configure Win-Test on a new computer?

Click one of the following links to view or download the step-by-step illustrated Win-Test Installation, Registration and Configuration Guide (in PDF format) from http://download.win-test.com/registration/ :

Volunteers are needed to translate the guide to other languages. Please contact N6TV for the PowerPoint source file.

I selected Help | Register Software, but don't see my Computer Code

Chances are you are running the free "demo" version of Win-Test 4. This version cannot be registered. Download and install the official version from The Official Version 4 Download Site (password required).

When I attempt to download Win-Test 4 the web site asks for a login and password. What should I use?

Your login is usually your callsign.

Both your login and password are located in the "Win-Test Upgrade" or "Win-Test Purchase" email that you should have received when you purchased or upgraded to Version 4 (including free automatic upgrades). Look for an email:

From: robot@win-test.com 
Subject:  Win-Test V4 Free Upgrade
-or-
Subject:  Achat de Win-Test - Win-Test purchase

or similar.

If you can't find the email with your unique web site password, you will need to send an email to F5HRY or F6FVY including your:

  • Account Number
  • Callsign
  • Email address used at time of purchase/upgrade
  • Your new email address if any

I requested a new registration key but I never received an email with the key

First, check your "Spam" folder, if any. Look for an email:

From: robot@win-test.com 
Subject:  Code de validation de Win-Test - Win-Test registration key

Next, please note that registration keys are sent to the email address you provided when you first purchased Win-Test. If you no longer have access to this email address, you will need to send an email to F5HRY or F6FVY including your:

  • Account Number
  • Callsign
  • Old email address
  • New email address

Due to security changes made by many email service providers (Google "DMARC policy"), registration keys sent by the Win-Test robot to the following email domains will be discarded automatically, without any warning or notification:

  • aol.com
  • att.net
  • comcast.net
  • kolumbus.fi
  • prodigy.net
  • sbcglobal.net
  • yahoo.com
  • ymail.com

If your registered email address is at one of these domains, contact F5HRY to have your registered email address changed to another domain that still works, such as a Gmail account (gmail.com).

Win-Test always starts in "Demo" mode

Note: Unlike Win-Test Version 3, the free demo version of Win-Test version 4, and the free DXpedition version cannot be registered or "activated"; the full version, which runs in demo mode until it registered via Help | Register Software, is a different file. It must be downloaded from the password-protected download site (see above if you don't have the password).

Every PC has a unique 13-digit computer code (XXX-XXXX-XXXXXX) and every PC needs a unique 25-digit registration key (XXXXX-XXXXX-XXXXX-XXXXX-XXXXX).

The registration keys for Win-Test Version 3 and Win-Test Version 4 are different. Even if you never purchased or installed Win-Test Version 4, you may have received a "free upgrade" email, especially if your purchased Win-Test Version 3 after June, 2008. If you received such an email, you are automatically going to receive only Version 4 registration keys when you request a key from the Win-Test Registration Page. Such keys do not work on Win-Test Version 3, though no error message is displayed. If you still require a Win-Test Version 3 registration key, you will need to request one by sending an email to F5HRY or F6FVY including your:

  • Account Number
  • Callsign
  • Computer Code

Users who have not received a free upgrade to Version 4 and have not purchased an upgrade to Version 4 will still receive Version 3 registration keys from the web site.

My virus scanner reports that Win-Test is a virus!

This is probably a false alarm, especially if you downloaded and installed Win-Test from the Official Win-Test download site.

Many virus scanners are especially prone to falsely reporting the "Artemis" or "Themida" virus in Win-Test Version 4, due to the way the executable is constructed.

You can always upload wt.exe to VirusTotal.com to test it with multiple scanners. If less than 25% of the virus scanners report an issue, it is likely that Win-Test is not infected, and you will need to add an "exception" to your antivirus software to allow Win-Test to run.