Difference between revisions of "FAQ:Problems Registering and Running"

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m (How do I download, install, register and configure Win-Test on a new computer?: Add link to CU3HY's new Portuguese translation of Installation Guide)
(How do I download, install, register and configure Win-Test on a new computer?: Change links to win-test.com hosted multi-language registration guides)
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==How do I download, install, register and configure Win-Test on a new computer?==
 
==How do I download, install, register and configure Win-Test on a new computer?==
Click one of the following to view the step-by-step illustrated '''Win-Test Installation, Registration and Configuration Guide''' (PDF file):
+
Click one of the following links to view or download the step-by-step illustrated '''Win-Test Installation, Registration and Configuration Guide''' (in PDF format) from http://download.win-test.com/registration/ :
* [http://bit.ly/registerwt English version] by N6TV
+
* [http://download.win-test.com/registration/wtreg_en.pdf wtreg_en.pdf] - English version by N6TV ([http://bit.ly/registerwt alternate server])
* [http://bit.ly/registerwt_f French translation] by XE1AY
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* [http://download.win-test.com/registration/wtreg_fr.pdf wtreg_fr.pdf] - French version by F6FVY ([http://bit.ly/registerwt_f alternate version  by XE1AY])
* [http://bit.ly/registerwt_ea Spanish translation] by LU5VV
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* [http://download.win-test.com/registration/wtreg_es.pdf wtreg_es.pdf] - Spanish translation by LU5VV ([http://bit.ly/registerwt_ea alternate server])
* [http://bit.ly/registerwt_it Italian translation] by IK2NCJ
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* [http://download.win-test.com/registration/wtreg_it.pdf wtreg_it.pdf] - Italian translation by IK2NCJ ([http://bit.ly/registerwt_it alternate server])
* [http://bit.ly/registerwt_dl German translation] by DL1ELY
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* [http://download.win-test.com/registration/wtreg_de.pdf wtreg_de.pdf] - German translation by DL1ELY ([http://bit.ly/registerwt_dl alternate server])
* [http://bit.ly/registerwt_ct Portuguese translation] by CU3HY
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* [http://download.win-test.com/registration/wtreg_pt.pdf wtreg_pt.pdf] - Portuguese translation by CU3HY ([http://bit.ly/registerwt_ct alternate server])
  
 
Volunteers are needed to translate the guide to other languages.  Please [http://www.qrz.com/db/n6tv contact N6TV] for the PowerPoint source file.
 
Volunteers are needed to translate the guide to other languages.  Please [http://www.qrz.com/db/n6tv contact N6TV] for the PowerPoint source file.

Revision as of 20:40, 27 March 2013

How do I download, install, register and configure Win-Test on a new computer?

Click one of the following links to view or download the step-by-step illustrated Win-Test Installation, Registration and Configuration Guide (in PDF format) from http://download.win-test.com/registration/ :

Volunteers are needed to translate the guide to other languages. Please contact N6TV for the PowerPoint source file.

I selected Help | Register Software, but don't see my Computer Code

Chances are you are running the free "demo" version of Win-Test 4. This version cannot be registered. Download and install the official version from The Official Version 4 Download Site (password required).

When I attempt to download Win-Test 4 the web site asks for a login and password. What should I use?

Your login is usually your callsign.

Both your login and password are located in the "Win-Test Upgrade" or "Win-Test Purchase" email that you should have received when you purchased or upgraded to Version 4 (including free automatic upgrades). Look for an email:

From: robot@win-test.com 
Subject:  Win-Test V4 Free Upgrade
-or-
Subject:  Achat de Win-Test - Win-Test purchase

or similar.

If you can't find the email with your unique web site password, you will need to send an email to F5HRY or F6FVY including your:

  • Account Number
  • Callsign
  • Email address used at time of purchase/upgrade
  • Your new email address if any

I requested a new registration key but I never received an email with the key

First, check your "Spam" folder, if any. Look for an email:

From: robot@win-test.com 
Subject:  Code de validation de Win-Test - Win-Test registration key

Next, please note that registration keys are sent to the email address you provided when you first purchased Win-Test. If you no longer have access to this email address, you will need to send an email to F5HRY or F6FVY including your:

  • Account Number
  • Callsign
  • Old email address
  • New email address

I entered my registration key but Win-Test still comes up in "Demo" mode

Every PC has a unique 13-digit computer code (XXX-XXXX-XXXXXX) and every PC needs a unique 25-digit registration key (XXXXX-XXXXX-XXXXX-XXXXX-XXXXX).

The registration keys for Win-Test Version 3 and Win-Test Version 4 are different. Even if you never purchased or installed Win-Test Version 4, you may have received a "free upgrade" email, especially if your purchased Win-Test Version 3 after June, 2008. If you received such an email, you are automatically going to receive only Version 4 registration keys when you request a key from the Win-Test Registration Page. Such keys do not work on Win-Test Version 3, though no error message is displayed. If you still require a Win-Test Version 3 registration key, you will need to request one by sending an email to F5HRY or F6FVY including your:

  • Account Number
  • Callsign
  • Computer Code

Users who have not received a free upgrade to Version 4 and have not purchased an upgrade to Version 4 will still receive Version 3 registration keys from the web site.

My Virus scanner reports that Win-Test is a Virus!

This is probably a false alarm, especially if you downloaded and installed Win-Test from the Official Win-Test download site.

Many virus scanners are especially prone to falsely reporting the "Artemis" or "Themida" virus in Win-Test Version 4, due to the way the executable is constructed.

You can always upload wt.exe to VirusTotal.com to test it with multiple scanners. If less than 25% of the virus scanners report an issue, it is likely that Win-Test is not infected, and you will need to add an "exception" to your antivirus software to allow Win-Test to run.