Difference between revisions of "FAQ:Problems Registering and Running"

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m (New FAQ page for registration / AntiVirus issues)
 
m (I entered my registration key but Win-Test still comes up in "Demo" mode: Explain that every PC needs a unique registration key.)
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You can always upload '''wt.exe''' to [http://www.virustotal.com VirusTotal.com] to test it with multiple scanners.  If less than 25% of the virus scanners report an issue, it is likely that Win-Test is ''not infected'', and you will need to add an "exception" to your antivirus software to allow Win-Test to run.
 
You can always upload '''wt.exe''' to [http://www.virustotal.com VirusTotal.com] to test it with multiple scanners.  If less than 25% of the virus scanners report an issue, it is likely that Win-Test is ''not infected'', and you will need to add an "exception" to your antivirus software to allow Win-Test to run.
 
==I entered my registration key but Win-Test still comes up in "Demo" mode==
 
==I entered my registration key but Win-Test still comes up in "Demo" mode==
 +
Every PC has a unique 13-digit '''computer code''' (XXX-XXXX-XXXXXX) and every PC needs a unique 25-digit '''registration key''' (XXXXX-XXXXX-XXXXX-XXXXX-XXXXX).
 +
 
The registration keys for Win-Test Version 3 and Win-Test Version 4 are different.  Even if you never purchased or installed Win-Test Version 4, you may have received a "free upgrade" email, especially if your purchased Win-Test Version 3 ''after'' '''June, 2008'''.  If you received such an email, you are automatically going to receive only Version 4 registration keys when you request a key from the [http://www.win-test.com/rubrique.php3?id_rubrique=1870 Win-Test Registration Page].  Such keys ''do not work'' on Win-Test Version 3, though no error message is displayed.  If you still require a Win-Test Version 3 registration key, you will need to request one by sending an email to F6FVY or F5MZN including your:
 
The registration keys for Win-Test Version 3 and Win-Test Version 4 are different.  Even if you never purchased or installed Win-Test Version 4, you may have received a "free upgrade" email, especially if your purchased Win-Test Version 3 ''after'' '''June, 2008'''.  If you received such an email, you are automatically going to receive only Version 4 registration keys when you request a key from the [http://www.win-test.com/rubrique.php3?id_rubrique=1870 Win-Test Registration Page].  Such keys ''do not work'' on Win-Test Version 3, though no error message is displayed.  If you still require a Win-Test Version 3 registration key, you will need to request one by sending an email to F6FVY or F5MZN including your:
 
* Account Number
 
* Account Number
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* Computer Code
 
* Computer Code
 
Users who have not received a free upgrade to Version 4 and have not purchased an upgrade to Version 4 will still receive Version 3 registration keys from the web site.
 
Users who have not received a free upgrade to Version 4 and have not purchased an upgrade to Version 4 will still receive Version 3 registration keys from the web site.
 +
 
==I selected Help | Register Software, but don't see my Computer Code==
 
==I selected Help | Register Software, but don't see my Computer Code==
 
Chances are you are running the free "demo" version of Win-Test 4.  This version cannot be registered.  Download and install the official version from [http://download.win-test.com/v4/bin The Official Version 4 Download Site] (password required).  Your password for the web site should be included in the "Upgrade" email that you should have received.
 
Chances are you are running the free "demo" version of Win-Test 4.  This version cannot be registered.  Download and install the official version from [http://download.win-test.com/v4/bin The Official Version 4 Download Site] (password required).  Your password for the web site should be included in the "Upgrade" email that you should have received.

Revision as of 21:59, 28 December 2009

My Virus scanner reports that Win-Test is a Virus!

This is probably a false alarm, especially if you downloaded and installed Win-Test from the Official Win-Test download site.

Many virus scanners are especially prone to falsely reporting the "Artemis" or "Themida" virus in Win-Test Version 4, due to the way the executable is constructed.

You can always upload wt.exe to VirusTotal.com to test it with multiple scanners. If less than 25% of the virus scanners report an issue, it is likely that Win-Test is not infected, and you will need to add an "exception" to your antivirus software to allow Win-Test to run.

I entered my registration key but Win-Test still comes up in "Demo" mode

Every PC has a unique 13-digit computer code (XXX-XXXX-XXXXXX) and every PC needs a unique 25-digit registration key (XXXXX-XXXXX-XXXXX-XXXXX-XXXXX).

The registration keys for Win-Test Version 3 and Win-Test Version 4 are different. Even if you never purchased or installed Win-Test Version 4, you may have received a "free upgrade" email, especially if your purchased Win-Test Version 3 after June, 2008. If you received such an email, you are automatically going to receive only Version 4 registration keys when you request a key from the Win-Test Registration Page. Such keys do not work on Win-Test Version 3, though no error message is displayed. If you still require a Win-Test Version 3 registration key, you will need to request one by sending an email to F6FVY or F5MZN including your:

  • Account Number
  • Callsign
  • Computer Code

Users who have not received a free upgrade to Version 4 and have not purchased an upgrade to Version 4 will still receive Version 3 registration keys from the web site.

I selected Help | Register Software, but don't see my Computer Code

Chances are you are running the free "demo" version of Win-Test 4. This version cannot be registered. Download and install the official version from The Official Version 4 Download Site (password required). Your password for the web site should be included in the "Upgrade" email that you should have received.

I requested a new registration key but I never received an email with the key

First, check your "Spam" folder, if any.

Next, please note that registration keys are sent to the email address you provided when you first purchased Win-Test. If you no longer have access to this email address, you will need to send an email to F6FVY or F5MZN including your:

  • Account Number
  • Callsign
  • Old email address
  • New email address